Secure Remote Management: 

Peace of Mind  

Have you ever been on the phone explaining a problem with a support technician while your customers standing in line are staring at you or, even worse, walking out the door?    

As a retailer, you understand the importance of the customer’s experience at your store. There are many things that you have to manage so that you can offer your customers the best experience possible. Inventory levels, knowledgeable staff, delivery schedules, advertising, the list never ends. The last thing you want you worry about is your point-of-sale system having a glitch that interrupts your customer’s ability to make a purchase – a glitch that will not only inconvenience your customers and leave a bad impression, but could also cost you money.    

Your point-of-sale system is “mission critical”. Wouldn’t you like your point-of-sale service provider to resolve these glitches immediately? Preventing a small problem from becoming a big or expensive problem?  Prevent problems from occurring at all?    

As your service provider, we understand the importance of getting your systems up and operational as fast as possible. That is why we recommend using Remote Control, which allows our service technicians to diagnose and resolve your issues immediately and securely.   

You will benefit from the experience and knowledge our trained staff of technicians brings on each support incident – either in person or on-line.    

The Remote Control module includes several important security features, including:  

•                       No inbound ports need to be opened to the remote system or the viewing system   

                        Acknowledgement option available    for added security – know exactly when our    technician is working on the system  

•                      Two-factor authentication; A complete audit trail of remote control access – know who has worked on the system, the IP address from where it originated, time connected, and the time disconnected.  

•                       Let us do what we do best – keep your point-of sale system operational. Giving you time to do what you do best and doing it with peace of mind.